WHATSAPP US AT +6018 905 4768 FOR CUSTOMER SERVICE. WE SHIP WITHIN MALAYSIA | BRUNEI | SINGAPORE
Frequently Asked Questions

GENERAL FAQ

• WHERE IS MY ORDER?

Our goal is to meet the delivery date quoted at checkout. You will receive a shipping confirmation email with tracking information once your item(s) have shipped.

You can check the status of your order here. Please have your Order Number and billing zip code ready! You can also see your tracking information from ARAMEX tracking website.

• HOW DO I MAKE A RETURN?

You can return online orders by mail or at a store. Email us at cs@cipelashoes.com to request the return form.

Most merchandise can be returned within 7 days of the purchase received. Please note that if the the purchase items are torn, unclean, or on sale, they cannot be returned to store. You can read the return policy here.

• CAN I CANCEL OR CHANGE MY ORDER?

As soon as we receive your order, we start working on it right away, so we can't make changes to an order once it's placed.

If you have any questions about your order please contact us!

• HOW DO I RECEIVE FREE SHIPPING?

If you are residing in Peninsular Malaysia or East Malaysia, your Free Shipping discount automatically applies in-cart. Please note, some exclusions apply.

 

SHIPPING FAQ

• HOW MUCH WILL IT COST TO SHIP MY ORDER?

You can read our Shipping Info here.

• WHEN CAN I EXPECT MY ORDER TO SHIP?

Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays, or nationally observed Malaysia public holidays. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

• CAN I CANCEL OR MODIFY MY ORDER BEFORE THEY SHIP?

As soon as we receive your order, we start working on it right away! Unfortunately, we can't make changes to an order once it's placed. If you have any questions about your order please contact us!