Exchange & Returns Policy

EXCHANGE

No refund option is available, however, within 7 days of arrival if the item does not fit and is unworn, you will be granted the chance to choose another shoe of a different size or colour. 

If the price of the chosen shoe is lower, the remaining amount spent will be voided, but if the price is higher, the additional amount will be charged. 

For any further inquiries, contact us at orders@cipelamansion.com or customer service at +6019 499 6839  if you wish to make an exchange.

RETURN

If your product has any visible defects, is faulty, and/or was incorrectly packaged, it may qualify for a return. As compensation, we will offer a new product or store credit. In the event where the product is out of stock, you will be eligible for a reimbursement.

In the case of a return, items should be returned to:

NOTE: We don't accept returns for products purchased at department stores, specialty stores or websites other than https://www.cipelamansion.com.

REFUND

All sales are final and no refund will be applicable unless after a series of assessments by us, we conclude we are at fault. Refunds are only subject to order error, faulty or production issues with the shoes.